Privacy Policy

1. Introduction

pl77 ("pl77", "we", "us", "our") is committed to protecting the privacy and personal data of all players who use the pl77 online gaming platform at pl77.app (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you register an account, access the Platform, or interact with our customer support team.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations. By using the pl77 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Data We Collect

pl77 collects the following categories of personal data from players:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification details (e.g., Philippine passport, SSS ID, driver's licence, or other valid Philippine ID).
• Contact Data: Email address, mobile number, and residential address (including city, e.g., Manila, Cebu, Davao, Quezon City, or Makati).
• Account Data: Username, encrypted password, account preferences, and gaming history.
• Financial Data: GCash account reference, PayMaya account reference, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records. pl77 does not store full payment card numbers.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session data collected automatically when you access the Platform.
• Usage Data: Information about how you use the Platform, including games played, wagers placed, session duration, and feature interactions.
• Communications Data: Records of your communications with pl77 customer support, including chat logs and email correspondence.
• Verification Data: Copies of identity documents submitted for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance purposes.

3. How We Collect Your Data

pl77 collects your personal data through the following means:

• Direct interactions: When you register an account, complete your player profile, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automated technologies: When you access the Platform, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies.
• Third-party sources: We may receive data about you from payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud prevention services, and analytics partners, where permitted by applicable law.
• Regulatory sources: We may receive data from regulatory authorities, law enforcement agencies, or other gaming operators as part of our legal compliance obligations.

4. How We Use Your Data

pl77 uses your personal data for the following purposes:

• To register and maintain your pl77 player account.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP).
• To verify your identity and age (21+) in compliance with applicable Philippine gaming and anti-money laundering regulations.
• To provide customer support and respond to your enquiries.
• To personalise your gaming experience and recommend games or promotions that may be of interest to you.
• To detect, investigate, and prevent fraudulent transactions, cheating, and other prohibited conduct.
• To comply with our legal and regulatory obligations, including reporting requirements under Philippine gaming and financial regulations.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To send you marketing communications about pl77 promotions and offers, where you have consented to receive such communications. You may opt out at any time.
• To analyse Platform usage and improve our products, services, and user experience.
• To enforce our Terms & Conditions and protect the rights and safety of pl77 and its players.

5. Legal Basis for Processing

pl77 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you (i.e., to operate your pl77 account and provide gaming services).
• Legal obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including KYC, AML, and gaming regulatory requirements.
• Legitimate interests: Processing is necessary for pl77's legitimate interests, including fraud prevention, Platform security, and business analytics, provided these interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent (e.g., for marketing communications), you may withdraw your consent at any time by contacting support or updating your account preferences.

6. Data Sharing

pl77 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity verification providers: Third-party KYC and AML compliance service providers engaged to verify your identity and age in accordance with Philippine regulatory requirements.
• Fraud prevention services: Service providers that assist pl77 in detecting and preventing fraudulent activity on the Platform.
• Technology and hosting providers: Cloud hosting, data storage, and IT infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), law enforcement agencies, and courts, where disclosure is required by law or a valid legal order.
• Professional advisers: Lawyers, auditors, and accountants engaged by pl77, subject to professional confidentiality obligations.

All third parties with whom pl77 shares personal data are required to handle your data securely and in accordance with applicable data protection laws. pl77 does not permit third parties to use your data for their own marketing purposes.

7. Data Retention

pl77 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active accounts: Personal data is retained for the duration of your pl77 account and for a period of at least five (5) years following account closure, in compliance with Philippine AML and gaming regulatory retention requirements.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Identity verification documents are retained for the period required by applicable Philippine regulations.
• Marketing data: Where you have consented to marketing communications, we retain your contact details for this purpose until you withdraw your consent.

When your personal data is no longer required, pl77 will securely delete or anonymise it in accordance with our internal data retention procedures.

8. Data Security

pl77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption of data in transit using Transport Layer Security (TLS) protocols.
• Encryption of sensitive data at rest on our servers.
• Access controls limiting data access to authorised pl77 personnel on a need-to-know basis.
• Regular security assessments and vulnerability testing of the Platform.
• Secure password hashing and storage practices.
• Employee training on data protection and information security.

While pl77 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your pl77 login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately.

9. Cookies & Tracking Technologies

pl77 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security functions. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Performance cookies: Collect anonymised information about how players use the Platform, helping us identify areas for improvement.
• Functional cookies: Remember your preferences (such as language settings) to provide a more personalised experience.
• Analytics cookies: Used to understand aggregate player behaviour and Platform performance. Data collected is anonymised where possible.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. By continuing to use the pl77 Platform, you consent to our use of cookies as described in this section.

10. Your Rights

Under the Data Privacy Act of 2012 and applicable Philippine data protection regulations, you have the following rights in relation to your personal data held by pl77:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of access: You may request a copy of the personal data pl77 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact pl77 support. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

The pl77 Platform is strictly intended for adults aged 21 years and older, in accordance with applicable Philippine gaming regulations. pl77 does not knowingly collect personal data from individuals under the age of 21.

If pl77 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on pl77, please contact our support team immediately at [email protected].

12. International Data Transfers

pl77 primarily processes and stores your personal data within the Philippines. In some cases, your data may be transferred to and processed in countries outside the Philippines, for example where we use cloud hosting providers or technology partners with servers in other jurisdictions.

Where such transfers occur, pl77 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and the standards set by the National Privacy Commission. By using the pl77 Platform, you consent to such transfers where they are necessary for the provision of our services.

13. Changes to This Privacy Policy

pl77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify you by posting the updated Privacy Policy on this page and, where appropriate, by sending a notification to your registered email address.

The date of the most recent revision is displayed at the top of this page. Your continued use of the pl77 Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pl77 handles your personal data, please contact our Data Protection team. We are committed to resolving all privacy-related enquiries promptly and transparently.